Customer Support Basics

Support

Technical Support
Technical Support is our commitment to the services we offer as long as you stay with us. Any troubles related to service interruption or problems, difficulties to use or understand the service functionality - Hosting Control Panel are sphere of competence of our Tech. Support staff.
Need Help Areas
For quick help on how to use the functionality of the Control Panel we have created discrete link on the upper right corner inside every section. This is the place to check at first if you come up to a dead end. You can consider need help areas as simple tutorial of the sections, their functionality and description.
Frequently Asked Questions
Also known as F.A.Q., these are listed questions and answers, all supposed to be frequently asked by our Clients in some context, and pertaining to a particular part of the services we offer. Almost 85% of all inquiries to our Technical Support Team are often repeated.
Trouble Ticket System
If no good answer of your problem is available neither inside our Frequently Asked Questions nor in the Need Help section of your Control Panel, don't wait but open a trouble ticket from yourControl Panel. We aim to provide each customer with a quick, precise answer to their concrete issue.

Sales

Contact Sales
For pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site needs.
Sales Live Chat
Sales Representative is available over our site's Live Chat for pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site need.
Sales Phone Lines
For all Clients of ours that need extra human touch and feel more confident to communicate with a sales representative voice, please call US PHONE: , UK PHONE: and DE PHONE: . No Technical Support is available through these phone numbers.
Our Service Guarantees
Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services we offer.
All prices include VAT.
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We value customers' satisfaction and aim to give our clients courtesy at its best. Free services are part of our courtesy policy, this is also our primary business strength. These free services help our clients become more confident as we are their domain registrarweb hosting and virtual private servers provider as well as SSL certificate favorite choice. Free services are but not limited to: Free Utility Subdomain, Free Customer Support, Free SITE Builder, Free Script Installer - Zacky App Installer. Read more about all the special freebies we offer, below on this page.

Free Web Hosting

A free service that costs nothing and you can signup with just with your email and personal name. You can use it to host your web site. Free web hosting features and parametric quantities are limited because of the great demand and large scale of growing free web hosting users. Free service is great for newbies and small pleasure oriented web sites. If you want to run business over the web site or it has grown bigger we offer professional paid plans to meet everybody's requirements. Signup for a free web hosting account here.

Free Utility Subdomain

Free add-on as part of the cost nothing free web hosting service. It has the following URL format anyname.ourutilitydomain.com. You can use it to locate your web site if you do not have a domain. 3 Free subdomains are at your disposal within the free web hosting plan. At a later time, when you attain necessity for a domain name you can buy one directly from your free web hosting control panel. Free subdomain is created based on availability inside free hosting control panel, Subdomain Manager menu.

Free Customer Support

Please mind that with our professional paid hosting plans, the Customer Support Department is at your disposal 24/7. It is considered a necessary part of the ongoing everyday maintenance, monitoring of web hosting platform care we commit to achieve 99.9% uptime. However, considering the no-profit nature of the free web hosting, we provide limited support only for system malfunctions, failures and general how-to-use service oriented questions.

Free Domain Name

Paid web hosting plans sometimes include free domain name within the price you pay. It is either a domain registration or a domain transfer. You have to choose and order this domain registration / transfer during the initial paid web hosting order process. Upgrades free-to-paid plan do not offer a free domain registration / transfer. Only particular domain extensions are available for transfer / registration within those paid plans that include the aforementioned bonus: .com, .net, .org, .info, .biz, .us, .co.uk, .org.uk, .eu, .be.

Free Domain Name for Life

Paid web hosting plans may include free domain names for life within the price you pay. It can either be a domain registration or a domain transfer. You have to choose and order this domain registration / transfer during the initial paid web hosting order process. Upgrades free-to-paid plan do not offer a free domain for life registration / transfer. Only the following domain extensions are available for free for life transfer / registration within a paid hosting plan: .com, .net, .org, .info, .biz, .us. Free domain for life means that each time you renew your hosting plan for a term of 12 months or longer the domain name will be renewed automatically at no extra cost.

Free SITE Builder

We offer 2 website builders - Concrete5 and our Zacky Website Builder. All of the site builders are web based tools. Designated to be used efficiently by novices and experts. Website builders are included within any of our paid web hosting plans. You can build a web site within a few easy steps - no technical knowledge required! Layout choice includes variety of designs, based on web site's context and content. Best part - further maintenance is easy and fun. It has a back-end administration where to add, delete or edit pages at a later stage.

Free Script Installer

ZackyTools Installer is a FREE software applications installer you get with every paid hosting plan. It has popular software applications. Installs with a click of the mouse: CMS, Web Site Builders, Blog, Discussion Board, eCommerce Solutions.